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Build a Zoom Contact Center Integration
Design integrations for Contact Center web/mobile, campaign embeds, chat, or Virtual Agent handoff.
Skills
First identify the channel/client: web, Android, iOS, campaign embed, video/chat engagement, Virtual Agent handoff, or scheduled callback. Map initialization, engagement start, context retrieval, state changes, transfer/handoff, and lifecycle cleanup. Check enabled Contact Center products, OAuth scopes, and user roles; route to the platform-specific implementation. Validate routing and exit with a test queue before handling real customers.
Permissions
Prerequisites
- A configured Zoom Contact Center account and chosen channel, with developer access to its SDK/client and scopes.
Permissions
- May change customer flows or route an engagement to an agent; do not enable routing/callback on production queues without approval and rollback.
Limitations
Contact Center channels have distinct SDKs/lifecycles; use the docs for the selected client surface.
Pinned upstream source
- Repository
- openai/plugins
- File path
- plugins/zoom/skills/contact-center/SKILL.md
- Pinned commit
0722921d5542fc593105c27bd52630babd8b8c2a- Source checked
- 2026-10-14 · Reviewed against the pinned upstream source
Repository metrics
These values describe the upstream repository, not popularity or likes for an individual skill or playbook.
- Stars
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No metrics snapshot is available yet.
License: MIT
Compatible tools
Codex
Main topic
Turn ecommerce campaign materials into a reviewable weekly brief